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All of Crazy Palette orders are shipped door-to-door from our warehouse in New Delhi, India to your provided shipping address via a third party courier service. Processing the order normally takes 2 working days and then Shipping normally takes 4-6 working days.
Shipping destinations offered by Crazypalette.in for delivery will be extended and updated from time to time and listed online.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.
Our courier partners will attempt delivery 2 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the specified courier company’s Customer Service at their local number and quote your tracking number to trace your package.
Duties and Taxes
All of Crazy Palette orders are shipped from our warehouse in New Delhi, India to your provided shipping address via our courier partners. All duties/charges/Levies at the point of destination, if any shall be borne by the Consignee/Buyer. Crazy Palette takes no responsibility for non delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
Exchanges, returns and refunds
Exchanges or returns requests must be made within 24 hours of receiving your order. You will need to specify in written about the damages/defects and send back the goods you want to exchange or return to the New Delhi address. Once we receive your paperwork and returned goods, we will ship your replacement free of cost or issue a refund for the cost of the goods to your bank account depending on your preference. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the New Delhi return address.